itugol Privacy Policy

This page describes what we collect when you use itugol and how we keep that data protected. We at itugol process personal information to run our platform — account creation, payment processing through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet), identity verification, and customer support.

We are committed to transparency about data handling. Our policy outlines what we collect, who has access, how long we retain information, and what rights you hold over your data. We apply industry-standard encryption and security practices to protect your information from unauthorized access.

Your privacy matters to us. By using itugol, you trust us with sensitive information — contact details, payment methods, identity documents, account activity. We honour that trust by treating data responsibly and explaining exactly how we do so.

What data we collect on itugol

We collect information in several categories to operate the platform:

• Account information: Your name, email, phone number, residential address, and date of birth when you register with itugol.
• Identity verification documents: Government-issued ID, proof of address, and bank statements — required before your first withdrawal.
• Payment information: Bank account or e-wallet details when you deposit or withdraw. We store tokenized payment references but do not retain full card numbers or bank credentials on our servers.
• Account activity: Logs of games played, markets accessed, bet history, deposits, withdrawals, and login timestamps.
• Device and network data: Your device type, operating system, IP address, and browser information to diagnose technical issues and prevent fraud.
• Support communications: When you contact our team via chat, email, or in-app help, we retain those messages and any attachments you provide.

We collect this information only to the extent necessary to operate itugol, process your payments, verify your identity, and provide customer support. We do not collect sensitive data like biometric information or health details unless you voluntarily provide them in support communications.

How we use your data on itugol

We use data collected through itugol for specific, legitimate purposes:

• Account management: We verify your identity, confirm your address, and link you to payment methods so we can process deposits and withdrawals securely.
• Fraud prevention: We analyze account activity patterns to detect unauthorized access, duplicate accounts, or suspicious transactions.
• Legal compliance: We comply with anti-money-laundering (AML) regulations and verify that users do not fall on sanctions lists.
• Customer support: We use your contact details and account history to respond to questions, troubleshoot technical problems, and resolve disputes.
• Service improvement: We analyze anonymized data about feature usage, game popularity, and payment method trends to enhance itugol's offerings.
• Marketing (if you opt in): With your consent, we send promotional emails or in-app notifications about new games, sportsbook markets, or special offers.

We do not sell your personal data to third parties. We do not use your information for profiling or automated decision-making without your involvement. When we need to share data — such as transmitting your payment details to DANA, e-wallet, or your bank for processing — we share only the information necessary to complete that transaction.

Third parties and data processors

We work with specialized vendors to operate itugol. Our payment processors receive payment method information to authorize deposits and withdrawals. Our email service provider delivers transactional messages and promotional communications on our behalf. Our analytics vendor processes anonymized usage data to help us understand platform performance.

We also share data with regulatory authorities and law enforcement when required by law. For instance, if we detect fraudulent activity or receive a court order, we may disclose account information to the appropriate authorities. We operate under jurisdiction-restricted framing — our service is available only where local law permits. Regulatory bodies in supported jurisdictions may request user information for compliance investigations.

Our servers may sit outside your jurisdiction. If you access itugol from Jakarta, Surabaya, Medan, or anywhere in Indonesia, your data may be processed and stored on servers in other regions. By using itugol, you consent to this international data transfer. We apply the same security standards regardless of server location.

Data retention and your rights

We retain account information for as long as your itugol account is active, plus a reasonable period afterward for legal and compliance purposes. Transaction records are kept to satisfy tax requirements and anti-fraud obligations. Identity verification documents are retained for the duration of your account and a retention period thereafter, as required by regulation.

You have rights over your data. You may request access to information we hold about you — we will provide it in a clear, portable format. You may request corrections to inaccurate data. You may request deletion of data in certain circumstances, though we retain records necessary for legal compliance and fraud prevention. To exercise these rights, contact our support team through in-app chat or email.

Cookies and tracking on itugol

We use cookies — small files stored on your device — to remember login sessions, remember your preferences, and analyze how you use itugol. Cookies help us prevent you from having to re-enter credentials on every visit. They also help us understand which sportsbook markets, live-dealer games, or slot titles attract the most engagement.

You can disable cookies in your browser settings, though doing so may limit itugol functionality. We also respect "Do Not Track" signals if your device sends them, though most browsers do not enable this by default.

Security measures we employ

We encrypt data in transit using TLS/SSL protocols — the same technology banks use. Passwords are hashed using industry-standard algorithms; we never store passwords in plain text. Access to sensitive data is restricted to itugol team members who need it for their role. We conduct regular security audits and penetration testing to identify vulnerabilities.

We cannot guarantee absolute security. If a breach occurs despite our safeguards, we will notify affected users and regulatory authorities as required by law. We maintain incident response procedures to detect and contain breaches quickly.

Contact and questions about our privacy practices

If you have questions about how we handle your data, contact our support team through in-app chat, email, or our FAQ sectionWe respond to privacy inquiries during business hours. During peak periods — around Idul Fitri, Idul Adha, Imlek, Nyepi, or during Liga 1 season events — responses may take slightly longer than usual.

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant updates by email or by posting a notice on itugol. Your continued use of our platform after updates means you accept the revised policy.

We at itugol take privacy seriously because your trust is essential to our relationship with you. This policy reflects our commitment to transparency and responsible data stewardship across all aspects of our platform — from sportsbook market data to live-dealer streaming to payment processing. Thank you for entrusting us with your information.